About Dan Hotels | Ethical Code

ESG

Ethical Code

Corporate Responsibility

Dan Hotels - Social Investment Policy and Corporate Responsibility

We at Dan Hotels are proud of our commitment to excellence in hotel activity interwoven with social and environmental values.

Within this framework, we have given the Company's code of ethics pride of place, and we review it frequently to ensure its compatibility with technological and environmental changes and that it is being implemented with fairness and integrity.

Thousands of our employees hail from different communities, religions, backgrounds and age groups, and we take care to maintain diverse, fair and pluralistic employment and to give equal opportunities to both male and female employees.

We follow stringent hygiene practices in order to ensure the safety of the work and hospitality environment for our employees and guests.

Accessibility of the facilities and the hospitality environment, coupled with providing a range of services to our guests - are our guiding principles, and we often customize our services in order to accommodate the needs of our diverse guests.

As a company which advocates the provision of an outstanding service that exceeds guests' expectations, the Company integrates the principles of environmental protection and energy conservation in its daily operations - for the benefit of its employees, guests and the community.

We are proud of our environmental investment, in promoting values of sustainability and the implementation of green working methods, energy efficiency and preparation for climate change, while protecting natural resources.

The Company's policy on the subject includes strict compliance with quality and occupational health standards, improvement and updating of internal organizational processes and the addition of innovative mechanisms to boost efficiency

Along with investing in the diversity, abundance and quality of the food offered to our guests and adapting it to their needs, we attach great importance to the efficient use of natural resources to prevent waste and overproduction and to recycling through staff training, making information accessible to customers, implementing controls and processes designed to reduce and utilize depreciation, investing in storage infrastructure to preserve freshness, and dealing with surplus food, its packaging and delivery to the needy.

We are committed to implementing the above core principles and their ongoing integration within all branches of our activity, while using tools to monitor how the policy is being implemented.

Corporate Responsibility

1. Corporate Responsibility Report 2021 click here

2. Accessibility:

The Company's accessibility coordinator: Adv. Meital Barnea

Email: Meital.barnea@danhotels.com

Tel: 03-5203918

Cell: 0547529802

3. Integrated policy for safety and environmental quality

4. Employment policy

5. General Meeting of shareholders

6. The Code of Ethics

The Code of Ethics

Introduction

Since the establishment of the State of Israel, the "Dan Hotels" Group has been at the forefront of developing the tourism and hospitality industry in Israel.

Since its founding, Dan Hotels Group has set high hospitality standards in all its hotels and through its array of work protocols and the professional training of its employees has been the standard-bearer in the hotel industry.

The Group regards the fair and honest managing of its business, strict adherence to ethical behavior, providing excellent service and maintaining its vision of "providing guests with a service beyond expectations and nurturing employees beyond expectations" - as binding values.

The Group believes that consistent and uncompromising ethical behavior is crucial in gaining the trust of its guests, customers (the agents), companies, employees, business partners, suppliers and shareholders.

This ethical behavior by employees and managers of all grades is the key to the Group's existence and its past, current and future success.

As a rule, every employee in the group is required to meet high standards of ethical behavior, both on the personal level and on the business level.

This requires manifest reliability and integrity in all areas of the trade and in all contacts with employees, the Group, the shareholders, the guests, the customers and suppliers, with the public, the business community and government and public bodies, as well as strict observance of employees' rights, including employees of subcontractors, prohibiting discrimination and giving equal employment opportunities to all, meticulous safety and hygiene standards and the prevention of sexual harassment in the workplace.

The managers in the group are required to lead their teams in the spirit of the ethical code and serve as a personal example in this regard.

This document presents the group's policy in the areas of ethical values and behavior and guidelines for implementing this ethical code.

The Group shall ensure that all its employees behave in accordance with the code of ethics, as set out in this document.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

The Ten Commandments of the Code of Ethics - "Dan Hotels" Group

The values, standards and binding rules of conduct that Dan Hotels Group voluntarily adopted on the basis of its time-honored hotelier practices actually constitute the group's code of ethics.

The group undertakes to conduct its businesses honestly and fairly, while strictly adhering to ethical behavior, providing excellent service and implementing its vision of "providing guests with a service beyond expectations and nurturing employees beyond expectations".

The values and standards in the Code of Ethics of the Dan Hotels Group are:

Respecting legal norms

Respecting the values of the State of Israel, its laws and labor agreements as threshold rules for business management.

Respect for employees and the work environment

Prohibition of discrimination, providing equal employment opportunity to all, ensuring the rights of employees and the rights of subcontractors' employees, strict compliance with safety and hygiene standards and prevention of sexual harassment in the workplace.

Business fairness

Fairness during business competition, treating guests, customers and suppliers equally and fairly. Providing reliable information about the Hotel's/the Group's products, providing mementos and symbolic gifts for sales promotion, only receiving gratuities and gifts from suppliers according to law and the Dan Hotel Group's regulations.

Conflict of interest

Avoiding activities that may create a conflict of interest between the employee and Dan Hotels Group by virtue of his position, business relationships or family ties.

Use of the Company's assets

Maintaining commercial confidentiality, using the assets, materials and computer and communication systems solely for the purposes of performing the job.

Prohibition on use of inside information

Since the Company is traded on the stock exchange, it is prohibited to use inside information, including use pursuant to the "Securities Law, 5728-1968" and its regulations.

Protection of the environment

Activity to protect the quality of the environment, improve the quality of life and integration of the employees in this activity.

Integrated safety and environmental policy

As a company which advocates the provision of an outstanding service that exceeds expectations, the Company integrates the principles of environmental protection and energy conservation in its daily operations - for the benefit of its employees, guests and residents of Israel.

Community relations

Cooperation with the community neighboring the group's hotels and facilities, giving of donations and encouraging employees to work for the community.

Solidarity and mutual support

Solidarity between the employees of the Dan Hotels Group, encouraging mutual assistance between Dan Hotel Group staff and examining the possibilities of support for employees in distress.

Protection of those exposing corruption or a violation of the code of ethics

Preventing any activity of revenge or taking measures against employees who reported a violation of the code of ethics or acts involving corruption.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

Ethical behavior policy of the "Dan Hotels" Group

Compliance with statutory norms

Dan Hotels Group respects the values of the State of Israel and observes the statutory norms - (both within the framework of the laws of the State of Israel and within the framework of the international laws which apply to it) - not only because of its legal obligation to do so, but because it believes that adherence to these norms constitutes appropriate business and social behavior, which is in keeping with the Group's values and principles.

As a result of the Group's sense of social responsibility, its managers make sure that a dialogue and cooperation are maintained with the employees' representatives at their various levels and that business relationships are only established with agents and suppliers who comply with the laws of the country in general and the labor laws that apply to them in particular.

Respect for employees and the work environment

The group prohibits discrimination based on age, race, ethnicity, gender, religion, nationality, disability, sex, sexual orientation, family status or political opinion.

Every employee in the group enjoys basic fundamental rights of respect, equality, appreciation and mutual assistance.

Every worker is entitled to freedom of thought, freedom of conscience and freedom of religion. Each employee may express his opinion as long as this does not offend the sensibilities or undermine the rights of the hotel's guests or other employees in the Group.

The Dan Hotels Group, through its managers, shall afford every manager, employee and candidate for work in its hotels and affiliated companies an equal opportunity to engage in all the areas of work that the Company pursues, according to its needs.

The promotion of employees shall be possible in the professional or managerial tracks based on the requirements of the job, the skills of the employee and in accordance with the appropriate training required for the position and the needs of the Group.

The Group shall pay its employees a fair wage and all the social-welfare contributions which accompany wages according to law and the collective labor agreements that apply to it.

The Group shall ensure that the rights of its Israeli and foreign employees and the employees of the manpower contractors whom it hires, are honored, and that the utmost care is taken regarding the rights of employees called to military reserve duty and the rights of women at work - all in accordance with the law and the labor agreements applicable to the employees.

Dan Hotel Group employees must refrain from any type of coarse, violent or threatening behavior towards other employees or managers of the Company, including sexual harassment and physical or verbal violence, as well as any activity that may create an insulting, offensive or hostile atmosphere.

The Group shall strictly enforce the occupational safety and hygiene rules in the hotels and in all the Group's facilities in order to safeguard the employees' health and maintain the quality of work life.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

Business integrity

The group aspires to providing its guests and diners with a hospitality experience that exceeds expectations. The success of the Dan Hotels Group in achieving this goal depends, inter alia, on its ability to stay ahead of its competitors.

However, not all means are legitimate, and even under the constraints of fierce competition, fairness and honest behavior and strict adherence to the rules of ethics must prevail.

The Dan Hotel Group has a reputation for being a respectable, fair and honest company. In order to continue to maintain the good name of the Company amongst guests, agents, customers, partners, suppliers, competitors and the general public, each employee must continue to strictly observe the following principles of conduct:

Fairness towards guests and consumers of the service

Guests and consumers of the service must be treated equally and fairly and while taking care to protect their privacy.

Fairness towards customers (agents), companies and suppliers

Customers, companies and suppliers must be treated equally and fairly.

If, despite the efforts made, a dispute should arise with guests, companies, customers or suppliers, it must be resolved on the basis of fairness and while safeguarding the long-term interest of the Dan Hotels Group.

The Group shall take care to ensure that its agents and suppliers are punctually paid in accordance with its contractual obligations.

Honesty and trust

Guests, companies, customers, suppliers, employees, the press or the public must not be given information which may mislead them regarding or misrepresent the condition of the Group's products such as: rooms, halls, food and beverages, etc. - both in terms of their quality and in terms of other business aspects.

Unfair competition

No false, misleading or defamatory information shall be distributed about competitors and their enterprises vis-à-vis their stability, skill, the quality of their products or their reliability as a supplier.

Acceptance of gifts

The acceptance of gifts or payments from suppliers or service providers by Dan Hotel Group employees, whether for themselves or their relatives, is prohibited.

Dan Hotel Group employees are allowed to receive a tip (in money or money's worth) within the framework of their work with the Company, from hotel guests only and provided that this tip does not result in the giver receiving preference over others nor affect the employee's considerations when making decisions relating to the giver.

For the avoidance of doubt, a tip may only be accepted by:

- Hoteliers who provide a direct service to the guest.

- Managers up to (and including) the level of department manager, provided that the tip shall be divided between all the department's employees according to a transparent and predetermined mechanism.

- Senior managers, a grade above department managers in the hotel, may not accept a tip for themselves.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

Proffering of gifts

Within the framework of Dan Hotel Group's marketing and sales promotion activities, guests, customers, potential customers and suppliers may be offered modest gifts such as mementos, gifts having symbolic value, invitations to events, etc., provided that these gifts are lawful in Israel and in the country in which they are provided and are consistent with the Group's policy and regulations.

In a marketing move designed to expose and introduce the Group's diverse services, it is permitted to host decision makers and potential customers and present its products to them.

Conflict of interest

The good of the Group or the hotel shall be the sole consideration when making or implementing decisions, and no personal or collective benefit or considerations arising from personal relationships shall be taken into account.

Activities that may create a conflict of interest between the employee and the Group must be avoided.

Examples of conflict of interest:

Business opportunities - Exploiting the Dan Hotel Group's business opportunities/ information or the employee's position within the Group to make personal profits or help others to do so.

Business ties with other companies - Doing private business deals with Dan Hotels' guests or with customers of the Group, the hotel, suppliers or competitors.

Personal relations with other entities - Taking decisions on matters concerning Dan Hotels' ties with another entity when a personal relationship or personal interest exists between the employee or his relatives and that entity.

Employment of relatives - employment of relatives is permitted on condition that they shall not be employed under the authority of a family member working in the same department or organizational unit and after obtaining prior approval from the Human Resources Manager or the Deputy CEO for Organization and Human Resources at the Head Office.

Use of the Company's assets

Dan Hotels Group owns material, business, commercial and other assets. Those assets may only be used lawfully, according to the rules of ethics, and for the purpose of promoting the Company's business, as follows:

Material assets - All material assets - such as products, raw materials, equipment for the production and supply of food, cleaning materials, furniture, equipment, etc. - shall be used exclusively in order to promote the business activities of the Dan Hotels Group. Their soundness and integrity must be maintained and they must not be used for private purposes. They may not be removed, lent to others, sold or disposed of without the Management's approval.

Inside commercial information - Dan Hotels Group recognizes the need to keep the Group's business information and commercial secrets confidential. The Group's employees shall only access or use the Group's classified or confidential information to the extent required in order to fulfill their duties and shall refrain from passing on the information to others (unless this is necessary for the fulfillment of their duties and the recipients have given a confidentiality undertaking) during their work with the Dan Hotels Group or thereafter.

The Group prohibits its employees from using inside information (information "which is not in the public domain") to trade in the Company's shares or in the shares of its related companies or companies which it is in the process of contracting with.

"Nothing in the foregoing shall derogate from the statutory provisions regarding use of inside information of the chain, being a company traded on the Stock Exchange.

The Group's employees and managers are obliged to comply with all the provisions of the Securities Law and its regulations regarding the prohibition on using inside information."

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

Computing systems, servers, website, electronic mail and communication - The Dan Hotel Group's computing and communication systems, which include personal computers, software and communication networks, shall be used for the purposes of work within the Company only.

These systems shall not be used to access, retrieve, send, distribute, display, store or print information that is misleading, provocative, defamatory, threatening, or information which contains revolting, racist, pornographic or repugnant material or material which offends the sensibilities of the public or part thereof or of the recipients, or any information which is inconsistent with lawful, moral, professional and ethical behavior.

Protection of the environment

The Dan Hotels Group shall be an active player in taking measures to protect the environment in Israel through a long-term environmental quality policy, recycling, energy and water conservation, use of environmentally friendly materials, enhancing awareness among its employees and encouraging them to take personal responsibility for protecting the environment.

The Dan Hotels Group shall maintain a management and control system which guarantees compliance with the statutory requirements and directives in this area, while examining environmental opportunities, and examining, addressing and reporting environmental risks.

Integrated safety and environmental policy

The Company's policy on the subject includes strict implementation of quality and occupational health standards, improvement and updating of internal organizational processes and the addition of innovative mechanisms for efficiency.

The Company works to integrate its employees in the optimization processes and to involve the hotels' guests in the assimilation of environmental standards for maximum reduction of hazards, conservation of energy, water, etc., to maintain a safe working environment and to reduce environmental pollution resulting from its activity, while protecting natural resources, the environment and the community, and strictly observing statutory requirements.

The policy shall be rigorously implemented, with an emphasis on the activities in the hotels of subcontractors and service providers.

The policy shall be distributed and explained to all employees of the Company and its suppliers, presented transparently to the public and interested parties, and reviewed once a year by the Company's Management in order to improve it and examine any further adjustments required.

Contact with the community

The Dan Hotels Group regards itself as committed to contributing to the welfare of the community.

The Group operates a policy of donating money or money's worth to the community and shall do so in the future as well. The Group shall also orchestrate joint ventures with partners in the community and encourage its employees to do all they can for the benefit of the community.

Solidarity and mutual support

In order to achieve business advantages, the Group shall operate a mutual support system between all its members, vis-a-vis equipment, personnel and raw materials, and its employees undertake to assist in so far as possible and to the extent required.

The Group provides assistance in money and money's worth to its employees who are in distress, in accordance with the provisions of the law and taxation rules, and on the basis of established criteria and procedures, or as in the circumstances of each case it sees fit.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.

Implementation of the ethics policy

Application

This document applies to all Dan Hotel Group employees and is binding upon them in all aspects of their activities with the Company, including when taking decisions regarding service, commerce, investments, guests and customers, business partners, subcontractors, suppliers, employees and the shareholders and in any matter pertaining to their vocation in the Group.

Distribution of information

This document shall be distributed and assimilated amongst all the Group's.

New employees shall receive a copy of this document upon being hired for work and shall sign a statement confirming that they have read and understood it and shall abide by its contents.

Hebrew, English, Arabic and Russian versions of this document shall appear on the Group's website and shall be updated from time to time, as necessary.

Responsibility

Every employee in the group must act in the spirit of this document and abide by its provisions.

Questions and clarifications regarding the meaning or implementation of any paragraph in the document may be addressed to the Direct Manager, the Human Resources Manager at the facility/hotel, and/or to the CEO and/or the Deputy CEO for Organization and Human Resources in the Group's Management.

Each manager in the Group must make sure that the employees reporting to him are aware of and comply with the code of ethics.

This responsibility requires the provision of information and training to employees to ensure that the code of ethics is understood, assimilated and implemented.

Disciplinary measures, including dismissal and legal sanctions may be taken against an employee who violates the code of ethics.

Handling of ethical code violation complaints

Any report or complaint about a violation of this code of ethics may be submitted to the CEO of the Group Company or to the General Manager of the hotel or to the Human Resources Manager at the hotel or facility of the Company or to the Deputy CEO for Organization and Human Resources at the Head Office.

Each report will be thoroughly and sensitively examined immediately upon receipt and documented in writing.

A copy of the complaint report shall be forwarded immediately to the Deputy CEO for Organization and Human Resources at the Head Office.

A summary report on the actions taken shall be forwarded to the Deputy CEO for Organization and Human Resources at the Head Office within 72 hours of receiving the complaint.

The Dan Hotels Group, its employees and managers shall not dismiss, suspend, threaten, harass, discriminate against, take revenge on or take any disciplinary measures against an employee who reported a violation of the code of ethics by a fellow employee or acts involving corruption.

The Group may, however, take disciplinary action against an employee who knowingly and unconscionably gave a false report.

The person in charge of implementation and assimilation of the ethical code

The person in charge of implementation and assimilation of the ethical code shall be the Deputy CEO for Organization and Human Resources of the Dan Hotels Group, who may be reached on 03-5204004.

* All references to a male employee also include a female employee.

* All references to an employee, also include a manager.